IT Helpdesk Analyst - 1st / 2nd Line - Mansfield


A Junior IT Support Technician / Helpdesk Analyst, with strong customer service skills and, ideally, some previous experience of providing IT support , is required by a leading software house in Mansfield.

In this varied role, you will be part of a team providing first class remote technical support to customers whilst SLA's are met and all customers are satisfied with the services. 

Skills Required:
- Previous experience within an IT helpdesk / IT support role
- Experience working with SLAs
- Excellent communication and customer service skills
- Having an understanding of ITIL would be a distinct advantage

Client:
Our client is a well established and successful software house with an excellent reputation.

Salary:
Salary up to £16,000 plus benefits

Location:
Mansfield / Nottinghamshire

To Apply:
Please send your CV through to graham@cvscreen.co.uk in strict confidence. 
CV Screen is the Recruitment Agency managing this vacancy.

Job ref: 13107




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