IT Helpdesk Analyst - 1st / 2nd Line - Mansfield
A Junior IT Support Technician / Helpdesk Analyst, with strong customer service skills and, ideally, some previous experience of providing IT support , is required by a leading software house in Mansfield.
In this varied role, you will be part of a team providing first class remote technical support to customers whilst SLA's are met and all customers are satisfied with the services.
- Previous experience within an IT helpdesk / IT support role
- Experience working with SLAs
- Excellent communication and customer service skills
- Having an understanding of ITIL would be a distinct advantage
Our client is a well established and successful software house with an excellent reputation.
Salary up to £16,000 plus benefits
Mansfield / Nottinghamshire
Please send your CV through to firstname.lastname@example.org in strict confidence.
CV Screen is the Recruitment Agency managing this vacancy.
Job ref: 13107
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